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At around midnight last night, I ordered a new USB hub. Not the most expensive one available but certainly not the cheapest. I wanted something with a decent power supply in case power was the problem.

 https://www.amazon.co.uk/dp/B081GZ1N1Z?psc=1&ref=ppx_yo2ov_dt_b_product_details

it arrived today… I plugged in the usb leads… plugged the DP cable into my GPU.. and a message popped up on my computer..

”Pimax device detected” (or something like that) followed by “a new firmware available” 

I couldn’t believe it.  The problem was clearly down to not enough power from the cheap hub supplied. It is possible that the hub’s mains adapter doesn’t work, because unplugging it doesn’t make any difference. The hub’s blue light would stay on, presumably getting power from the pc.

I guess my pc also wasn’t giving out enough power when I plugged the headset in directly, but then I do have a lot of peripherals and two other hubs.

The new 36w powered hub has done the trick though The headset is working and connected.

I’ve reinstalled MSFS and I’m installing various updates as we speak.

Thanks everyone for your help & suggestions  

I can’t wait to try the headset out in MSFS 

Regards

Steve

2 hours ago, davidc2 said:

You "could" go the main Pimax folder, right click on it, and give it full control under the Security tab.  After you right click, choose Security, then 1/2 way down, To change permissions click Edit (click Edit).  You will see different choices in the Group/User names, highlight one, click Add and in the pop up dialog box use, Everyone, click ok and you go out.,

 

I've done this in years past while dealing with permissions issues at work.  Not sure if it will work for you but hoping so   

Hi David,

thank you for that. I shall try that once I’m set up again…. as I have  reinstalled Windows 11

Am currently going through the various update & installs. I don’t want to rush though for obvious reasons. When I’m ready, I will install the Pimax software etc & hope for the best LOL

Regards

Steve

Another update….   the replacement cable has arrived, and this one doesn’t get hot!

However,  I have had several attempts again at getting the Crystal working, but I still get the usual “disconnect” message no matter what I do.

I’m seriously regretting buying it. Never had such issues with any of my other headsets. I’ve emailed Pimax again, but thr automated reply said they are on holiday.  They’re not exactly quick to respond when they’re not on holiday, so who knows when I’ll get an answer.

One thing which might be worth mentioning… everytime I boot (or reboot) the pc,  the Pimax software asks for permissions. I always says yes, but it keeps asking everytime I boot up. Is this normal?

Maybe the next step might be to reinstall Windows. A bit drastic I know, but I haven't done it once yet, since getting the new pc.

Regards

Steve

On 9/29/2023 at 8:03 AM, Buck Turgidson said:

I hope they get you fixed up soon, it is wonderful when operating even on my system.  Keep us posted.

Thank you

I’ve had an email from them today.. apologizing for the delay & to say the replacement cable has been despatched

cheers

Steve

Just a quick update.. 

finally got a good response from Pimax after contacting them yet again…. They have agreed to send me a replacement cable

Presumably this will take about a week but at least things are looking up. Just hope the new one works and I can try the headset

Regards

Steve

5 hours ago, chicagorandy said:

Sounds very conclusive IMHO - if this is not a proprietary cable but a standard USB 3 do you have any others you can try in its place? For as 'pricey' as that Pimax is, you think they'd use very high quality components. You have every right to be displeased with their less than stellar customer service response so far.

Thanks Randy,

no unfortunately I don’t have another cable I could use. It’s made up of a display port on one end..  another on the other end, along with a USB (2?) plug & the trouble causing USB 3 plug.

I’m sure Pimax will already know about the problem. I read that they have had a shortage of these cables (due to returns?) and have had to ship some of the headsets out with the more expensive fibre optic cables.

I await their reply now.

Regards

Steve

Right just had another go….   starting with everything unplugged.

I connected the hub to a USB 3.2 socket on the pc.  No problems whatsoever. Plugging in a memory stick into the hub is fine. All worked ok, so nothing wrong with the hub.

I then connected the Pimax cable to the hub, and the DP plug into the RTX4090 on the pc.  I didn’t unplug any of my three screens and I hadn’t plugged the other end into the headset yet.

Already I can feel the cable’s USB 3.0 plug (that’s now plugged into the hub) heating up. It gets hot quite quickly.

I reinstalled the Pimax Play software and connected the HMD.

Same “disconnected” message and clicking guidance still shows usual picture of the usb leads not being connected.

At least it’s looking like the hub and headset are ok.. and I’m leaning towards a faulty cable, 

I sent Pimax another message last night & I think I’ll send another one now, explains what I’ve tried. They’re not the quickest at replying are they?

edit: I have now also plugged the cable’s USB 3 plug into the hub, with no other end plugged in.. just that on its own.

it still heats up.  Pretty conclusive?

Regards

Steve

6 hours ago, Buck Turgidson said:

 

I had a look at the vid so I didn't duplicate effort.  I am a computer retard but a decent system engineer so take this with a grain of salt.

 

• Disconnect the HMD and start with one part only - the Hub.
• I just checked my connection to the USB hub and it is through a 3.1 port.  There is a lot of data going through so connect the hub to a high end connection port, not the standard 2.0.
• With nothing else plugged into the hub, is it hot still?  If so try another cable from  one of your back up drives  until this part is checked.
• If the hub is now running cool, plug some drives into the 2.0 ports and see if you can see them on your system.  If so, unplug them and reconnect the HMD
• I did not unplug any of my monitors and have all three ports used.  Plug in the HMD and try the boot procedure stating with Pmax, followed by Open XR and Toolkit

This is the best I can do.  I suspect a hub issue or hub cable issue.  I hope you get it running soon.

 

Thanks Buck,  I’ll do everything in that order and see how it goes.

The hub shouldn’t get hot on its own tho, as it’s actually the usb 3 plug (on the HMD cable) that heats up.  In the video the guy says it’s a fibre optic cable.. but I’m pretty sure the one he has, isn’t.. and neither is mine. Not that that’d make any difference.

I’ll let you know how I get on  

Regards

Steve

Thanks Kevin,

it’s a good video. Unfortunately I did everything pretty much the same way. I’m going to have another go though tomorrow.

With the USB 2.0 cable / plug getting quite hot, I suspect something is wrong. A faulty cable maybe?

Thanks again for this. I’ll keep you posted.

Regards

Steve

32 minutes ago, kevinfolsom said:

Sorry to hear that, Steve. I hope it is something simple and get it working. It would be a shame if you had to send it back for repair/replacement as the extra time it would take.

 

Kind Regards

Kevin

Thanks Kevin  

The USB plug overheating can’t be a good thing. I’ve been googling various things as you do, and there are other similar posts online. I just hope Pimax reply to me soon & with a helpful answer. I’ll be trying more things in the meantime & I’ll keep you posted  

Regards

Steve

On 9/7/2023 at 5:20 AM, Buck Turgidson said:

Ah you client so good, shippy shippy long time! 

 

Got mine yesterday.  After connecting all the cords, charging and firmware updates..  I was stunned!  Works well on my system and is really shocking how different it is.  Full 3d and depth perception!  You are actually in the cockpit.  You look over at the skids get light and they flex!  Even with my modest system it is stunning and I haven't even optimized the settings.

 I can't wait to hear your opinion with a decent PC.

 

I finally got my Crystal today (FedEx delivered it to my mum’s address yesterday, several days late)

I’ve just spent the last two hours trying to get it to work. I’m having connection problems. The guide shows the USB leads aren’t in ( they are of course) tried all the recommended suggestions (several times) like unplugging my other monitors. (I do hope we don’t have to do this forever. We shouldn’t have to unplug anything) hasn’t helped me anyway.

One worry is that the USB 3 plug is hot. Very hot! Makes no difference if I plug it into the Pimax hub, or directly into the pc.

I’ve raised a ticket with Pimax. I’m guessing I’ll be waiting again.

im starting to regret buying it already. Didn’t have these problems with the Pico 4, Reverb G2,  or the Rift CV1 ( or quest 1 & 2) and I’ve never had such a high spec pc. 

Regards

Steve

13 hours ago, Buck Turgidson said:

Ah you client so good, shippy shippy long time! 

 

Got mine yesterday.  After connecting all the cords, charging and firmware updates..  I was stunned!  Works well on my system and is really shocking how different it is.  Full 3d and depth perception!  You are actually in the cockpit.  You look over at the skids get light and they flex!  Even with my modest system it is stunning and I haven't even optimized the settings.

 I can't wait to hear your opinion with a decent PC.

 

That’s good to know . I’m glad it’s working so well for you

Not knowing if I’d be in for delivery, I gave them my mum’s address for the delivery. It’s a gorgeous sunny day here  and I’m sat inside at my mum’s waiting for FedEx! From what you’ve told me though, it sounds like it’ll be worth it

EDIT:  the still showing as “On Time” FedEx delivery still hasn’t arrived.

originally being delivered this morning 8.20am to 12.20pm

then it changed to “before 18.00”

when that time came & went, it changed to “ before end of day” 

last known tracking… Stansted airport, two days ago. Still doesn’t say out for delivery, despite it being “on time”

Regards

Steve

I’ve had an email….  claiming to be from Pimax, telling me that my Crystal has been despatched via FedEx

I presume the email is genuine (the timing etc is spot on) but it has to be one of the worst looking genuine emails I’ve ever had.

for a start it’s addressed “Dear Client”.  At least the previous emails were actually addressed to me.

Assuming it is genuine.. then the Crystal is on the way

The fake looking email definitely was genuine… and the new headset is due for delivery tomorrow by FedEx

Regards

Steve

Great!  Hope it works well with your setup

I’ve got the new pc.. just waiting for the Crystal. I haven’t heard anything since the confirmation. I think the website said estimated ship date around Sept 4th so might not be too long 

Regards

Steve

On 8/22/2023 at 1:08 AM, kingnorris said:

Anyone else have this issue after the last update? My mouse cursor flickers so bad, makes flight almost impossible. I can't click on certain knobs and dials. Googling didn't help much. 

You may have already seen this, but if not take a look. Hopefully it’ll help 

Regards

Steve

On 8/21/2023 at 6:10 AM, Buck Turgidson said:

Great to hear about your new PC Steve.  With all the people talking about VR I thought I would give it a go.  I ordered the Crystal on 30 June and received verification of address about mid July and paid within a week.  So far I have received 2 emails apologizing for the wait.  Currently they are saying end of August ship.  My current PC may not be able to drive the VR even though it is maxed on a 4K 42" monitor.

Thank you  

I hope the Crystal is worth the wait (hopefully it will be ).   When I placed my order, I received the address confirmation email within 2 or 3 days, and delivery was saying early September. Going by your long wait, I suspect I too will have to wait quite a while. 
At least I’ve got the Pico in the mean time, & have to say I’m quite impressed with it.

Regards

Steve

Thanks Kevin

I’m glad I didn’t buy the replacement G2 cable then. From what you’ve said, it probably wouldn’t have fixed mine either. Not sure what I’ll do with the G2 now though. Obviously it’s no longer in warranty.

Not that I’m too bothered. I’m loving the Pico 4 and can’t wait for the Pimax!

Regards

steve

I’ve been away from Flight Simming (& this forum) for quite some time,  due to other hobbies taking over my time. 
however I’ve just bought a new pc and am getting back into the virtual skies.  I had a few slight issues with my Reverb headset a few months back. Like others have found, the cable has been playing up a bit, causing the occasional flickering & displays going off.

When I connected the headset into the new pc at the weekend, I could barely get it to work. I probably neglected it over the last few months and it’s pretty much decided to stop completely

So..  after watching several YouTube videos (VR FlightSim Guy & Simhanger)  I placed an order with Pimax for the new Crystal headset!  Sadly it might take 3 or 4 weeks to arrive (or longer?)

not being able to wait that long… I also ordered a Pico 4 from Amazon! and it arrived today. It took a bit of setting up for MSFS ( needed Steam & SteamVR installing, plus Virtual Desktop)  I launched MSFS with ULTRA settings. Bear in mind the Pico 4 was un-tethered, but they made no difference…. All I can say is WOW!!!  so clear & so smooth! Even flying around London City Airport.. it was incredibly smooth and I could see for miles! Ok so the new pc was playing a huge part of that, but I have to say I’m very impressed.

They say the Pimax Crystal is even better.  I can’t wait!

Regards

Steve

On 8/6/2023 at 2:52 PM, Skyseek said:

I am trying to configure OBS Studio for MSFS 2020 recording flights.

 

I did a YouTube search and didn’t find anything specific to MSFS 2020.

 

Is anybody using OBS Studio for recording flights?  Links to resources would be greatly appreciated.

 

Thanks!

I’ve tried OBS before myself.  Not the easiest to use is it?

What I would recommend though if you haven’t tried it.. is the Xbox gamebar. It’s so simple to use & you’ve probably already got it installed.

Just press the Windows key + G  

As well as recording the screen, it’s useful for displaying the frame rates etc too

Regards

Steve

On 4/25/2023 at 7:54 PM, starship1 said:

I bought a new high end system running an I-9 with 64 gigs of ram, 4090 Ninvidia and three samsung curved 32"  4K monitors.  I've tried to set it up based on several You Tube vids and cannot get the two outside monitors to move from the center screen.  They just lock up with what should be on the screen two and can't get back to main screen.  I tried using 4K and several lessor settings, but the same result.  I set up my triple monitors in X-Plane 12 and they set right up with no problems.  Any ideas?

Hi,  did you manage to sort it?

I have just had a new pc delivered today and I’ve got three 43” TVs setup. Getting all three screens setup was fairly easy. After creating the extra two windows (one at 90 degs to the left & the other to the right)  I simply pressed the windows key on the keyboard… the new windows were literally that.. showing up as new windows.. clicking on them enabled me to drag them in place. I then clicked on the main MSFS window and continued (& adjusted the angles of the new windows)

Regards

Steve

On 7/30/2023 at 8:40 PM, kevinfolsom said:

Congratulations on your getting a new pc, Steve. I bet you can hardly wait for it to arrive. I wish you good luck with it. I also am looking forward to MSFS 2024. Hopefully Asobo will fix the problems found in MSFS 2020.

 

Regards

Kevin

Thanks Kevin 

I keep checking the status of it.. two days ago it said awaiting components… then it changed to awaiting build.

now it says.. “In Build”  - just waiting for it to say despatched now

Regards

Steve

I’ve been away from flight simming for quite some time… but I’ve got a new pc coming soon. Can’t wait for the new sim!

Regards

Steve

Please, check this now:

 

Thanks for the link! Only problem now though is you need the RTX4090

I have the 3090 and can’t upgrade just yet.

It’s certainly worth considering now though :)

Regards

Steve

Stick with the Reverb G2. You may have FPS problems with the Pico 4

check this out

Regards

Steve

Thanks Tim ;)

Sid, I’m glad you found it. Where are you downloading the addon planes from?

Check out flightsim.to if you haven’t already

Regards

Steve