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Phenom 100 Carenado not loading in FSX


Ocker

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I recently purchased and downloaded Carenado Phenom 100 to run on FSX. FSX SP1 and SP2 are both installed. All standard systems and FSX models work fine.

 

I installed the phenom as per instructions and opened FSX. The Phenom was there as expected. However, when opening (changing aircraft type from default Trike), FSX shut down and a windows message FATAL ERROR OCCURRED appeared. Details are as follows

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: fsx.exe

Application Version: 10.0.61472.0

Application Timestamp: 475e17d3

Fault Module Name: panels.dll

Fault Module Version: 10.0.61472.0

Fault Module Timestamp: 475e180d

Exception Code: c0000005

Exception Offset: 0004273d

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

 

Additional information about the problem:

LCID: 2057

 

 

 

Did all the usual stuff... rebooted, reinstalled, etc. Still the same issue.

 

Contacted Carenado through their 'support' site and got no real help (not very supportive!)

 

Anyone got suggestions?

 

Thanks

 

ocker

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