C.R.V Posted January 29, 2022 Share Posted January 29, 2022 Payment format (Refer to Attached) only allows for an American address. Attempt to insert a Canadian address results in a failed attempt. Assistance would be appreciated. CRV Link to comment Share on other sites More sharing options...
g7rta Posted January 29, 2022 Share Posted January 29, 2022 (edited) Have you got a payment method setup with Microsoft? If you bought the sim via the MS Store or you’ve bought from the Marketplace previously, then it should already be setup. Try going to account.Microsoft.com (as the popup suggests) and check payment/address details etc Regards Steve Edited January 29, 2022 by g7rta Intel I9-13900K - Gigabyte Z790 Aorus Elite AX - 64Gb DDR5 5600Mhz - Asus RTX4090 ROG STRIX 24GB 3x 43” Panasonic 4k TVs - Corsair RMx 1200W PSU - 2 x 2TB M.2, 2 x 4TB SATA III and 1 x 4TB M.2 SSDs. Pico 4 VR Headset - Honeycomb Alpha Yoke - Honeycomb Bravo Throttle Unit Thrustmaster TPR Rudder Pedals - Saitek Throttles Link to comment Share on other sites More sharing options...
C.R.V Posted January 30, 2022 Author Share Posted January 30, 2022 Purchased via MS Store. No previous purchases from Marketplace. Have updated/confirmed payment details but still no option to enter an address other than USA. As an aside, when I start to enter my credit card numbers I would expect that my profile if linked would automatically complete the remaining data. Thanks for your response. Link to comment Share on other sites More sharing options...
g7rta Posted January 30, 2022 Share Posted January 30, 2022 I personally never enter card details in the sim / marketplace. They are already stored on the Microsoft site. All I have to enter is a pin. Did the website have your card details stored? Maybe there’s a box you have to tick. Regards Steve Intel I9-13900K - Gigabyte Z790 Aorus Elite AX - 64Gb DDR5 5600Mhz - Asus RTX4090 ROG STRIX 24GB 3x 43” Panasonic 4k TVs - Corsair RMx 1200W PSU - 2 x 2TB M.2, 2 x 4TB SATA III and 1 x 4TB M.2 SSDs. Pico 4 VR Headset - Honeycomb Alpha Yoke - Honeycomb Bravo Throttle Unit Thrustmaster TPR Rudder Pedals - Saitek Throttles Link to comment Share on other sites More sharing options...
C.R.V Posted January 30, 2022 Author Share Posted January 30, 2022 Steve After updating profile & payment details yesterday, I opened Marketplace only to find the "buy& download" window is greyed out. It is back to the basics. CRV Link to comment Share on other sites More sharing options...
g7rta Posted January 31, 2022 Share Posted January 31, 2022 I’m not sure what to suggest at the moment, other than logging out and back in. I know there are plenty of posts regarding this on the official forums. Regards Steve Intel I9-13900K - Gigabyte Z790 Aorus Elite AX - 64Gb DDR5 5600Mhz - Asus RTX4090 ROG STRIX 24GB 3x 43” Panasonic 4k TVs - Corsair RMx 1200W PSU - 2 x 2TB M.2, 2 x 4TB SATA III and 1 x 4TB M.2 SSDs. Pico 4 VR Headset - Honeycomb Alpha Yoke - Honeycomb Bravo Throttle Unit Thrustmaster TPR Rudder Pedals - Saitek Throttles Link to comment Share on other sites More sharing options...
C.R.V Posted January 31, 2022 Author Share Posted January 31, 2022 Thanks Steve Link to comment Share on other sites More sharing options...
ians Posted January 31, 2022 Share Posted January 31, 2022 Me too. I find that if I go in with another account that I made up that is "family" to the main account, the buy download/buy button is green and you can press them but it comes up with not attached to the main xbox account. Having said that, I have noticed that since I ticked the add to favourites box I have had my account attacked from Germany, Indonesia, 4 places in America and of course Russia so it may be that you and others have had that account switched off for Marketplace yet can download from the app store. Just a thought as I have been trying to get around this problem since last Wednesday. Link to comment Share on other sites More sharing options...
C.R.V Posted February 1, 2022 Author Share Posted February 1, 2022 Thanks for your observations. The box I am presented with asks if I want to delete the addon from my favourites. I would be more than happy to consider same if I could only purchase the product. CRV Link to comment Share on other sites More sharing options...
C.R.V Posted February 2, 2022 Author Share Posted February 2, 2022 Have submitted a Zendesk report (2nd Feb.) regarding the issue & await a response. CRV Link to comment Share on other sites More sharing options...
tiger1962 Posted February 2, 2022 Share Posted February 2, 2022 If you run the sim as administrator the Marketplace will be greyed out. Tim Wright "The older I get, the better I was..." Xbox Series X, Asus Prime H510M-K, Intel Core i5-11400F 4.40GHz, 16Gb DDR4 3200, 2TB WD Black NVME SSD, 1TB Samsung SATA SSD NVidia RTX3060 Ti 8Gb, Logitech Flight Yoke System, CH Pro Pedals, Acer K272HL 27", Windows 11 Home x64 Link to comment Share on other sites More sharing options...
C.R.V Posted February 3, 2022 Author Share Posted February 3, 2022 Microsoft responded today (3rd Feb.) with a fix.Support (Microsoft Flight Simulator). See following: Feb 3, 2022, 10:31 GMT+1 Hi CR Thank you for contacting Microsoft Flight Simulator Support today. A transaction was stuck in a pending state, which is why the "Buy & Download" button was grayed out. We have manually terminated the transaction and the "Buy and Download" button should be restored now. In the future, if you click on purchase and nothing happens for a few minutes we recommend signing out, waiting 60 seconds or more then restarting the sim. This should force the transaction to fail or succeed, and the Buy and Download button should become available again. If it wasn't the case, you can always contact us. ON PC Click on your gamertag in the top right corner of the screen Click Sign out Close the sim and wait a few moments Launch the sim again and Sign in ON XBOX Click on your gamertag in the top right corner of the screen Click Sign out Press the Xbox button on your controller to open the guide. Highlight the game, press the Menu button on your controller, and select Quit. Restart the game. Link to comment Share on other sites More sharing options...
g7rta Posted February 3, 2022 Share Posted February 3, 2022 That’s pretty good service! Glad they’ve sorted it for you :) Regards Steve Intel I9-13900K - Gigabyte Z790 Aorus Elite AX - 64Gb DDR5 5600Mhz - Asus RTX4090 ROG STRIX 24GB 3x 43” Panasonic 4k TVs - Corsair RMx 1200W PSU - 2 x 2TB M.2, 2 x 4TB SATA III and 1 x 4TB M.2 SSDs. Pico 4 VR Headset - Honeycomb Alpha Yoke - Honeycomb Bravo Throttle Unit Thrustmaster TPR Rudder Pedals - Saitek Throttles Link to comment Share on other sites More sharing options...
C.R.V Posted February 3, 2022 Author Share Posted February 3, 2022 Agree that the service was good(reassuring). Thanks also for your input Steve. CRV Link to comment Share on other sites More sharing options...
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