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Thread: Windows 10 USB port on front of tower is dead

  1. #1
    Join Date
    Apr 2014
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    1 MILE FROM MISSISSIPPI RIVER QUAD CITIES
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    Default Windows 10 USB port on front of tower is dead

    Hello,
    For awhile now, I have noticed a problem with a USB port on the front of my tower case. There are 3 ports and one is a 3.0 (Blue). The other 2 are the typical USB "A" I think. They have the Black appearance. After looking into this, I checked my Device Manager and determined one "A" has vanished and this is the one affected!! See Screenshot. My Mrs. has the same identical PC (With Windows 10) and her Device Manager lists the 3. After all the headaches I have incurred with Microsoft Updates, I am ready to blame them, but cannot really be sure. I have an MSI Motherboard but presume this is a Software Issue since Device Manager lacks the entry. Internet searches aim in the direction of reloading the driver, etc.. but how? There is no item to install it to? I do not know where to go on this one... The port does function as a charger for my phone which proves it still has power to it, but it does not respond to any accessory plugged into it (Data transfer dead). I opened the case and checked connections for this to the motherboard. No Change. Anyone know how to deal with this? Thanks...

    R
    Attached Thumbnails Attached Thumbnails Image009.jpg  

  2. #2

    Default

    You can try
    sfc /scannow
    from an Admin command prompt.

    (
    click Start
    type: cmd
    you'll see "cmd.exe" show up in the list.
    right-click: cmd.exe
    click: 'run as administrator'

    The command pronpt will open with admin priviledges.
    type:
    sfc /scannow
    and press enter.

    let the scan finish and let it fix what it can.

    If the scan fixes things but says it could not fix everything...

    ..reboot the pc.
    Then run the scan again as Admin.
    )
    Last edited by il88pp; 08-10-2022 at 05:52 PM.

  3. #3

    Default

    It has to be an Admin command promt.
    The scan needs admin priviledges to be permitted to repair the files.

    There is a space between
    sfc and /scannow

  4. #4
    Join Date
    Mar 2005
    Location
    Sweat Mountain, GA
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    641

    Default

    That won't fix a hardware issue. Either the cable is loose, or there's a hardware failure.

  5. #5
    Join Date
    Jan 2012
    Location
    Pontefract, West Yorkshire, UK
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    Default

    Hi,

    Try the following to see if it shows the missing item....

    1. Check to see if the item has been accidently hidden from the list -

    A. Open Device Manager.
    B. Select View > Show Hidden Devices

    2. Run a check for hardware changes -

    A. Open Device Manager.
    B. Select Action > Scan for Hardware changes
    Regards

    Brian

  6. #6
    Join Date
    Sep 2010
    Location
    Bloomington, Indiana, USA
    Posts
    646

    Default

    For the sake of testing, you could create a bootable USB thumb drive, say Ubuntu Linux. Insert it in your problem USB port and see if you can boot from it or not, see if it functions as it should when running something other than that copy of Windows. If it fails to boot from the problematic USB port, try booting the thumb drive from one of the other ports, too. In the past I've had to remove all the USB controllers from Windows and let them reinstall after a reboot when things went haywire on some older Dell pc's, sometimes that set things right again.

  7. #7
    Join Date
    Apr 2014
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    1 MILE FROM MISSISSIPPI RIVER QUAD CITIES
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    Default

    Thanks, performed as instructed. No luck on the scannow approach. I also tried a method suggested in Youtube. No luck there either. There is a means of restoring something via "Legacy Hardware" but no change.

    R
    Attached Thumbnails Attached Thumbnails Image011.jpg  

  8. #8

    Default

    in that screen click: view -- show hidden devices.

  9. #9
    Join Date
    Jan 2012
    Location
    Pontefract, West Yorkshire, UK
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    Default

    No surprise that the Scannow process didn't work...

    As Luke pointed out in post #4 it wouldn't..the scannow is not designed to find/fix such faults/issues...it is designed to scan all protected system files and replace any corrupted/missing files with a cached copy stored on the PC or, if an internet connection is available at the time of the scan, from the internet...it MAY have been beneficial if you had NO working USB ports as that could have been related to corrupted/missing drivers...but clearly as you had some working USB ports (they all use the same driver) this wasn't the case.....

    WRT the Legacy option - this again would not resolve the issue as the option is designed to add OLD devices (normally external items) that are not supported by modern era plug and play systems..

    As you don't make it clear in your post have you tried the options I suggested in post #6....
    Regards

    Brian

  10. #10
    Join Date
    Apr 2014
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    Default

    Thanks to all here and Longbreak. I just now saw all the replies. Trust me, I did all the tasks mentioned and no luck. I also had an internet problem for 24 hours but got it resolved.

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