penzoil3 Posted January 9, 2016 Share Posted January 9, 2016 So I bought a First Class Membership. I've emailed support twice, and gotten no response. I normally get 625kps at other sites. Here I get the free download speed after upgrading to First Class. So much for paying for speed... Irritatedly yours Sue Link to comment Share on other sites More sharing options...
rick Posted January 9, 2016 Share Posted January 9, 2016 Hi Sue, Please try logging out and then logging in. That will make sure that your cookie is set correctly. Regards, Rick Link to comment Share on other sites More sharing options...
Founder Nels_Anderson Posted January 9, 2016 Founder Share Posted January 9, 2016 I responded to you by email yesterday. The reason for the slow speed is that your First Class Membership expired months ago, way back in November. You can check your status at any time by clicking on "Membership" in the blue menu bar across the top of any page. That same place will give you an option to renew. Link to comment Share on other sites More sharing options...
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