Recently, for whatever reason, out of the blue I get the following error from active sky, "Online Activation Problem This license has already been activated too many times. Please contact support@hifisim.com to address this matter, and include all purchase information." Well I emailed them my problem. Apparently it takes several days for them to get back to you. In the meantime, I was wondering if anyone else has encountered this and has a resolution? Somehow, I can't find my purchase info. You'd think active sky would have it at their website, since I did purchase it, but no. Also I've searched the internet for a solution and found nothing.