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g7rta

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  • Birthday 02/14/1970

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    Bradford, West Yorkshire. UK

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  1. At around midnight last night, I ordered a new USB hub. Not the most expensive one available but certainly not the cheapest. I wanted something with a decent power supply in case power was the problem. https://www.amazon.co.uk/dp/B081GZ1N1Z?psc=1&ref=ppx_yo2ov_dt_b_product_details it arrived today… I plugged in the usb leads… plugged the DP cable into my GPU.. and a message popped up on my computer.. ”Pimax device detected” (or something like that) followed by “a new firmware available” I couldn’t believe it. The problem was clearly down to not enough power from the cheap hub supplied. It is possible that the hub’s mains adapter doesn’t work, because unplugging it doesn’t make any difference. The hub’s blue light would stay on, presumably getting power from the pc. I guess my pc also wasn’t giving out enough power when I plugged the headset in directly, but then I do have a lot of peripherals and two other hubs. The new 36w powered hub has done the trick though The headset is working and connected. I’ve reinstalled MSFS and I’m installing various updates as we speak. Thanks everyone for your help & suggestions I can’t wait to try the headset out in MSFS Regards Steve
  2. Hi David, thank you for that. I shall try that once I’m set up again…. as I have reinstalled Windows 11 Am currently going through the various update & installs. I don’t want to rush though for obvious reasons. When I’m ready, I will install the Pimax software etc & hope for the best LOL Regards Steve
  3. Another update…. the replacement cable has arrived, and this one doesn’t get hot! However, I have had several attempts again at getting the Crystal working, but I still get the usual “disconnect” message no matter what I do. I’m seriously regretting buying it. Never had such issues with any of my other headsets. I’ve emailed Pimax again, but thr automated reply said they are on holiday. They’re not exactly quick to respond when they’re not on holiday, so who knows when I’ll get an answer. One thing which might be worth mentioning… everytime I boot (or reboot) the pc, the Pimax software asks for permissions. I always says yes, but it keeps asking everytime I boot up. Is this normal? Maybe the next step might be to reinstall Windows. A bit drastic I know, but I haven't done it once yet, since getting the new pc. Regards Steve
  4. Thank you I’ve had an email from them today.. apologizing for the delay & to say the replacement cable has been despatched cheers Steve
  5. Just a quick update.. finally got a good response from Pimax after contacting them yet again…. They have agreed to send me a replacement cable Presumably this will take about a week but at least things are looking up. Just hope the new one works and I can try the headset Regards Steve
  6. Thanks Randy, no unfortunately I don’t have another cable I could use. It’s made up of a display port on one end.. another on the other end, along with a USB (2?) plug & the trouble causing USB 3 plug. I’m sure Pimax will already know about the problem. I read that they have had a shortage of these cables (due to returns?) and have had to ship some of the headsets out with the more expensive fibre optic cables. I await their reply now. Regards Steve
  7. Right just had another go…. starting with everything unplugged. I connected the hub to a USB 3.2 socket on the pc. No problems whatsoever. Plugging in a memory stick into the hub is fine. All worked ok, so nothing wrong with the hub. I then connected the Pimax cable to the hub, and the DP plug into the RTX4090 on the pc. I didn’t unplug any of my three screens and I hadn’t plugged the other end into the headset yet. Already I can feel the cable’s USB 3.0 plug (that’s now plugged into the hub) heating up. It gets hot quite quickly. I reinstalled the Pimax Play software and connected the HMD. Same “disconnected” message and clicking guidance still shows usual picture of the usb leads not being connected. At least it’s looking like the hub and headset are ok.. and I’m leaning towards a faulty cable, I sent Pimax another message last night & I think I’ll send another one now, explains what I’ve tried. They’re not the quickest at replying are they? edit: I have now also plugged the cable’s USB 3 plug into the hub, with no other end plugged in.. just that on its own. it still heats up. Pretty conclusive? Regards Steve
  8. Thanks Buck, I’ll do everything in that order and see how it goes. The hub shouldn’t get hot on its own tho, as it’s actually the usb 3 plug (on the HMD cable) that heats up. In the video the guy says it’s a fibre optic cable.. but I’m pretty sure the one he has, isn’t.. and neither is mine. Not that that’d make any difference. I’ll let you know how I get on Regards Steve
  9. Thanks Kevin, it’s a good video. Unfortunately I did everything pretty much the same way. I’m going to have another go though tomorrow. With the USB 2.0 cable / plug getting quite hot, I suspect something is wrong. A faulty cable maybe? Thanks again for this. I’ll keep you posted. Regards Steve
  10. Thanks Kevin The USB plug overheating can’t be a good thing. I’ve been googling various things as you do, and there are other similar posts online. I just hope Pimax reply to me soon & with a helpful answer. I’ll be trying more things in the meantime & I’ll keep you posted Regards Steve
  11. I finally got my Crystal today (FedEx delivered it to my mum’s address yesterday, several days late) I’ve just spent the last two hours trying to get it to work. I’m having connection problems. The guide shows the USB leads aren’t in ( they are of course) tried all the recommended suggestions (several times) like unplugging my other monitors. (I do hope we don’t have to do this forever. We shouldn’t have to unplug anything) hasn’t helped me anyway. One worry is that the USB 3 plug is hot. Very hot! Makes no difference if I plug it into the Pimax hub, or directly into the pc. I’ve raised a ticket with Pimax. I’m guessing I’ll be waiting again. im starting to regret buying it already. Didn’t have these problems with the Pico 4, Reverb G2, or the Rift CV1 ( or quest 1 & 2) and I’ve never had such a high spec pc. Regards Steve
  12. That’s good to know . I’m glad it’s working so well for you Not knowing if I’d be in for delivery, I gave them my mum’s address for the delivery. It’s a gorgeous sunny day here and I’m sat inside at my mum’s waiting for FedEx! From what you’ve told me though, it sounds like it’ll be worth it EDIT: the still showing as “On Time” FedEx delivery still hasn’t arrived. originally being delivered this morning 8.20am to 12.20pm then it changed to “before 18.00” when that time came & went, it changed to “ before end of day” last known tracking… Stansted airport, two days ago. Still doesn’t say out for delivery, despite it being “on time” Regards Steve
  13. I’ve had an email…. claiming to be from Pimax, telling me that my Crystal has been despatched via FedEx I presume the email is genuine (the timing etc is spot on) but it has to be one of the worst looking genuine emails I’ve ever had. for a start it’s addressed “Dear Client”. At least the previous emails were actually addressed to me. Assuming it is genuine.. then the Crystal is on the way The fake looking email definitely was genuine… and the new headset is due for delivery tomorrow by FedEx Regards Steve
  14. Great! Hope it works well with your setup I’ve got the new pc.. just waiting for the Crystal. I haven’t heard anything since the confirmation. I think the website said estimated ship date around Sept 4th so might not be too long Regards Steve
  15. You may have already seen this, but if not take a look. Hopefully it’ll help Regards Steve
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