davidc2 Posted July 29, 2021 Share Posted July 29, 2021 I submitted a Zendesk help ticket for my updating problems. They replied back and this is part of what they said: MSFS2020 is still crashing with a fault: Faulting module name: ucrtbase.dll This usually occurs when there is a conflict with another application. I not9iced Bullguard (a known conflicting program) is still showing as a running task on your PC. Disable/uninstall this application and retry. STEP 1. MISSING MANDATORY LANGUAGE PACK I checked and I have the mandatory language pack already installed. I also installed another one, just to make sure :) I don't have Bullguard on my machine (it's an anti-virus, I use Norton). I turned off the firewall, same results In the msinfo log I noticed that the ucrtbase.dll was causing flightsimulator.exe to crash. Ok, so I take a copy off of my wife's Window 10 machine, tried to copy it over to the system32 folder (wife has a newer version of the file), that did not work, it would not copy over. Any thoughts? I am not going to reinstall Windows, however, is there a way to repair it? Windows 10 Pro, 32 gigs DDR4 RAM, Nvidia GForce RTX 3070, Intel I7 10700 running at 3.8, with Noctua NH-L9x65, Premium Low-Profile CPU Cooler-HP Reverb G2 for Virtual Reality Link to comment Share on other sites More sharing options...
irnwho Posted July 29, 2021 Share Posted July 29, 2021 I hope you find the answer. I have the same issue as you and its pulling my hair out http://weddingepisode.com/imgs/signature_fspilotshop.jpghttp://weddingepisode.com/imgs/signature_amazon.jpghttp://weddingepisode.com/imgs/signature_simshak.jpghttp://weddingepisode.com/imgs/signature_kingsford.jpg Link to comment Share on other sites More sharing options...
amberdog1 Posted July 29, 2021 Share Posted July 29, 2021 Everytime I have an update I disable my A/V suite until I reboot the PC. That might help you out. AD Link to comment Share on other sites More sharing options...
davidc2 Posted July 30, 2021 Author Share Posted July 30, 2021 Everytime I have an update I disable my A/V suite until I reboot the PC. That might help you out. AD I did the same, did not help :( Windows 10 Pro, 32 gigs DDR4 RAM, Nvidia GForce RTX 3070, Intel I7 10700 running at 3.8, with Noctua NH-L9x65, Premium Low-Profile CPU Cooler-HP Reverb G2 for Virtual Reality Link to comment Share on other sites More sharing options...
stevetag Posted July 30, 2021 Share Posted July 30, 2021 Patch coming out tomorrow so maybe wise to hold off until you see if that helps? Link to comment Share on other sites More sharing options...
tiger1962 Posted July 30, 2021 Share Posted July 30, 2021 In the msinfo log I noticed that the ucrtbase.dll was causing flightsimulator.exe to crash. Ok, so I take a copy off of my wife's Window 10 machine, tried to copy it over to the system32 folder (wife has a newer version of the file), that did not work, it would not copy over. Just a thought, but since your wife's Windows 10 seems to be newer than yours, maybe you're missing a Windows Update? To make sure that Windows update is working correctly, try running this check as advised by Microsoft: https://docs.microsoft.com/en-US/troubleshoot/windows-server/deployment/fix-windows-update-errors Tim Wright "The older I get, the better I was..." Xbox Series X, Asus Prime H510M-K, Intel Core i5-11400F 4.40GHz, 16Gb DDR4 3200, 2TB WD Black NVME SSD, 1TB Samsung SATA SSD NVidia RTX3060 Ti 8Gb, Logitech Flight Yoke System, CH Pro Pedals, Acer K272HL 27", Windows 11 Home x64 Link to comment Share on other sites More sharing options...
irnwho Posted July 30, 2021 Share Posted July 30, 2021 Try using CC cleaner. Run the registry thing and keep going until nothing appears. So analyse...clean...analyse again. Once done reboot and run the sim. This has worked for me after 2 days of trying everything http://weddingepisode.com/imgs/signature_fspilotshop.jpghttp://weddingepisode.com/imgs/signature_amazon.jpghttp://weddingepisode.com/imgs/signature_simshak.jpghttp://weddingepisode.com/imgs/signature_kingsford.jpg Link to comment Share on other sites More sharing options...
davidc2 Posted July 30, 2021 Author Share Posted July 30, 2021 Will try both solutions. So far, nothing is working :( Windows 10 Pro, 32 gigs DDR4 RAM, Nvidia GForce RTX 3070, Intel I7 10700 running at 3.8, with Noctua NH-L9x65, Premium Low-Profile CPU Cooler-HP Reverb G2 for Virtual Reality Link to comment Share on other sites More sharing options...
irnwho Posted July 30, 2021 Share Posted July 30, 2021 I might have spoke too soon. It got to 20GB download and then froze again. Reboot shows black screen again. It worked fine before this "update" http://weddingepisode.com/imgs/signature_fspilotshop.jpghttp://weddingepisode.com/imgs/signature_amazon.jpghttp://weddingepisode.com/imgs/signature_simshak.jpghttp://weddingepisode.com/imgs/signature_kingsford.jpg Link to comment Share on other sites More sharing options...
davidc2 Posted July 30, 2021 Author Share Posted July 30, 2021 I might have spoke too soon. It got to 20GB download and then froze again. Reboot shows black screen again. It worked fine before this "update" It's the installation manager which is not working. I can eventually get to that screen, but when I click on Update, nothing happens. Yes, I have been patient, I've waited 10 hours before aborting. Windows 10 Pro, 32 gigs DDR4 RAM, Nvidia GForce RTX 3070, Intel I7 10700 running at 3.8, with Noctua NH-L9x65, Premium Low-Profile CPU Cooler-HP Reverb G2 for Virtual Reality Link to comment Share on other sites More sharing options...
irnwho Posted July 30, 2021 Share Posted July 30, 2021 If you get anything working please speak up. I'm trying my end with all sorts http://weddingepisode.com/imgs/signature_fspilotshop.jpghttp://weddingepisode.com/imgs/signature_amazon.jpghttp://weddingepisode.com/imgs/signature_simshak.jpghttp://weddingepisode.com/imgs/signature_kingsford.jpg Link to comment Share on other sites More sharing options...
irnwho Posted July 31, 2021 Share Posted July 31, 2021 It's the installation manager which is not working. I can eventually get to that screen, but when I click on Update, nothing happens. Yes, I have been patient, I've waited 10 hours before aborting. OK so potentially I have cracked mine as the download has been going strong. 1. Take everything that you have go so far in your official folder out. What I mean is make a copy to your desktop. 2. Go to the app settings of msfs2020 and uninstall. 3. Reinstall via the store. 4. Start msfs via the store. Once you have started to the download pause and close the sim. 5. Add the copied official folder back in overwriting anything already there. 6. Restart the sim and then continue download. For what ever reason I think this might have solved my issue http://weddingepisode.com/imgs/signature_fspilotshop.jpghttp://weddingepisode.com/imgs/signature_amazon.jpghttp://weddingepisode.com/imgs/signature_simshak.jpghttp://weddingepisode.com/imgs/signature_kingsford.jpg Link to comment Share on other sites More sharing options...
davidc2 Posted July 31, 2021 Author Share Posted July 31, 2021 OK so potentially I have cracked mine as the download has been going strong. 1. Take everything that you have go so far in your official folder out. What I mean is make a copy to your desktop. 2. Go to the app settings of msfs2020 and uninstall. 3. Reinstall via the store. 4. Start msfs via the store. Once you have started to the download pause and close the sim. 5. Add the copied official folder back in overwriting anything already there. 6. Restart the sim and then continue download. For what ever reason I think this might have solved my issue For me, I could not even get the sim to start to download. However, once the hot fix was in place, I could start to download, and I got up this morning to find it installed. Going to check it out! Windows 10 Pro, 32 gigs DDR4 RAM, Nvidia GForce RTX 3070, Intel I7 10700 running at 3.8, with Noctua NH-L9x65, Premium Low-Profile CPU Cooler-HP Reverb G2 for Virtual Reality Link to comment Share on other sites More sharing options...
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