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Thread: CTD on opening OPTIONS > General

  1. #1
    Join Date
    Apr 2011
    UK West MIds

    Default CTD on opening OPTIONS > General

    Apologies to all those who may have seen this post on other Forums.

    I am running MSFS vers.

    After update I have been unable to access my Options > General settings. Everytime I try, the screen mists over and I am returned to my Desktop.

    When I check Event Viewer I always receive the same error message :-

    Faulting application name: FlightSimulator.exe, version:, time stamp: 0x6087d3ea
    Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
    Exception code: 0xc0000409
    Fault offset: 0x000000000007286e
    Faulting process ID: 0x2640
    Faulting application start time: 0x01d744e89bb3247c
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.15.10.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report ID: 117928aa-093e-4d9b-845d-c4e873687db1
    Faulting package full name: Microsoft.FlightSimulator_1.15.10.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: App

    I have been told by some that this CTD is caused by not having the ENGLISH (United States) Language pack installed. Not only is it installed but so have been ALL of the Speech/Region/Date and Time formats without any success whatsoever.

    The Flight Sim is still flyable even though I cannot change any of the parameters stored within OPTIONS > General. I appear to be running with those settings that were in place before this fault developed. How long that will last is anyone's guess.

    MSFS has been fully reinstalled - no change.
    Windows has been reset and MSFS reinstalled - no change.
    Windows has been fully wiped and MSFS reinstalled - no change.

    Any ideas please?

  2. #2
    Join Date
    Aug 2006
    Rio de Janeiro
    Blog Entries


    hard to believe that you reinstalled windows and still have the problem
    did you install the "Official" base msfs directory in another drive?

    what option you chose when reinstalling?
    the "keep user account and files"?

    I once had a different problem that was resolved reinstalling win 10
    You should have chosen a complete clean Windows installation from Cloud, (not from the local backup), for this you must first copy all your personal files and directories, photos etc into another drive
    Anything I say is...not as serious as you think

  3. #3


    Hi Some People think that re-Installing windows is the here all end all well I can tell you its not lol and should only be done as a very absolute last resort i personally never reinstall windows, on my old system I used the same copy of windows for over for 4 yrs ,I dont think I could contemplate having to install all the updates etc let alone 164gig for flight sim but if thats what someone feels is needed thats up to them but i can help noticeing the number of people in the forum that reinstall windows on a regular basis .



  4. #4
    Join Date
    Sep 2005
    Halifax, West Yorkshire, UK


    Quote Originally Posted by sirius867 View Post
    MSFS has been fully reinstalled - no change.
    Windows has been reset and MSFS reinstalled - no change.
    Windows has been fully wiped and MSFS reinstalled - no change.

    Any ideas please?
    Is your antivirus blocking flightsimulator.exe?
    Tim Wright "The older I get, the better I was..."
    Gigabyte Aorus GA-Z270X-Gaming 7, Intel i5-7600k 3.80GHz OC'd 4.28GHz, NZXT X62 Kraken, 32Gb Corsair Vengeance DDR4 3000, 2x 2TB Samsung Hybrid SSD's, LG DVDRW, NVidia GTX1050Ti 4Gb, Phanteks Enthoo Pro M case, CH Yoke & Pedals, Dell P2815Q 28" 4k, Win 10 Pro x64

  5. #5
    Join Date
    Nov 2006
    East Texas, USA.


    What is your storage device and how much empty storage do you have? Also, how is your memory configuration?
    I7-9700K, RTX-2070, Asus Strix Z-390-H MB, 32gb G Skill 3000 CL15, Corsair Obsidian 750D case, WD Black 1tb M.2, Crucial CT500MX SSD, Seasonic Prime 750W Titanium PSU

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