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Thread: REX Real Environment Extreme for FS9

  1. #1

    Default REX Real Environment Extreme for FS9

    I bought this program back in 2010 from the Flightsim store here on this site. Today, I re-installed FS9 and tried to activate the REX program. Input all the correct info on the validation page and got an error message that the validation failed. The message read "Validation failed: check your internet connection/resolving host". I was connected to the Internet. Brought up any web site I desired. Can anyone shed some light on this message and why my validation by the Flightsim store was not recognized?

  2. #2
    Join Date
    Jan 2012
    Location
    San Francisco, California
    Posts
    16,752

    Default

    Did you actually purchase this from the "Pilotshop" that was hosted by this site? They are out of business and maybe their server also? Are you able to contact REX directly?
    Mr Zippy Sent from my keyboard using "Whackamole", NudgeAKey + 2 Fingers

    Emachines T3418 AMD 3400+ processor 2GHZ/256KB L2 Cashe 2Gig Ram 160Gig HDD NVidia GEForce 6100 GPU Running WinXP Home Can't believe it still works! Running FSX Standard with SP1 and SP2

  3. #3
    Join Date
    May 1996
    Location
    North Pole
    Posts
    290

    Default

    The store we used in 2010 is not longer affiliated with or recommended by FlightSim.Com.
    We started our own store to support this web site in October 2018. The old store provides
    NO support for any of our libraries or features. First Class memberships and sales from our
    own store, now fully support FlightSim.Com and our contributions to community efforts.

    If you wish to purchase an item from the FlightSim.Com Store: https://store.flightsim.com,
    you will receive the same fine service that Nels and I have provided to the community for the
    last 23 years. It will also allow us to keep the file library and forums up and running while providing
    help to new and old visitors alike with the talents of our moderators and selfless experts.

    Thank you for your support,
    Rick
    Last edited by rick; 05-21-2019 at 12:00 PM.

  4. Default

    Quote Originally Posted by rick View Post
    The store we used in 2010 is not longer affiliated with or recommended by FlightSim.Com.
    We started our own store to support this web site in October 2018. The old store provides
    NO support for any of our libraries or features. First Class memberships and sales from our
    own store, now fully support FlightSim.Com and our contributions to community efforts.

    If you wish to purchase an item from the FlightSim.Com Store: https://store.flightsim.com,
    you will receive the same fine service that Nels and I have provided to the community for the
    last 23 years. It will also allow us to keep the file library and forums up and running while providing
    help to new and old visitors alike with the talents of our moderators and selfless experts.

    'nuf said,
    Rick

    Wow. So you won't help this guy out since he already paid for the product? Incidents like these are why I stopped paying for a first class membership years go.

    nuf said
    Last edited by bam1220; 05-20-2019 at 12:31 PM.

  5. #5
    Join Date
    May 1996
    Location
    North Pole
    Posts
    290

    Default

    Wow! You sure know how to jump to a conclusion! I have long ago
    replied to this when he submitted a ticket to us rather than the store
    that sold him the product. If and when the PilotShop officially goes out
    of business we have requested that we be able to fulfill previous customer's
    orders. We do not have their database so there is no way for us to help
    these customers, but we do point them to the appropriate Publisher or
    Developer for assistance.

    Thank you for your understanding!
    Rick

    ps "Incidents like these"? We have never owned a store before!

  6. #6

    Default

    Rick:

    My original order # is FSS0051906. I could not remember who I had purchased it from but by your records, you say it was The Pilot Shop. I just wonder what the first three letters of the order number are tied too. Might it be FlightSimStore? Is this Store not associated with Flightsim.com back in 2010 when the original purchase was made? All I am asking for is a validation code so that I can use this legitimately purchased program. I can provide the date of purchase and the Registration #.

    Also, could you please provide the date you say you replied to a ticket that I sent. I do not recall filling out a ticket other than the one of two days ago regarding this issue, but my memory isn't what it used to be!

    Thank you.

  7. #7
    Join Date
    May 1996
    Location
    North Pole
    Posts
    290

    Default

    To be clear, beginning around 2004 and ending late 2018, FlightSim.Com
    advertised products for what was/is called the FSPilotShop. Due to late
    and non-existing payments, we could no longer continue down that path.
    I can also say that more than a few vendors received the same treatment.

    In order to protect our web sites and and serving the community, Nels
    and I finally decided it was time to run our own store. The result is what
    some consider to be a world class fully responsive online store. Our wish is
    to provide top of the line service to the customer and the Developer or Publisher.
    We make sure that every customer is happy, and if not, we work with them and
    the Developer or Publisher to make sure they get the help they need.

    We believe we have served the community faithfully during the last 23 years
    and hope that you will support us in this endeavor.

    Blue Skies!
    Rick

  8. #8

    Default

    Quote Originally Posted by rick View Post
    To be clear, beginning around 2004 and ending late 2018, FlightSim.Com
    advertised products for what was/is called the FSPilotShop. Due to late
    and non-existing payments, we could no longer continue down that path.
    I can also say that more than a few vendors received the same treatment.

    In order to protect our web sites and and serving the community, Nels
    and I finally decided it was time to run our own store. The result is what
    some consider to be a world class fully responsive online store. Our wish is
    to provide top of the line service to the customer and the Developer or Publisher.
    We make sure that every customer is happy, and if not, we work with them and
    the Developer or Publisher to make sure they get the help they need.


    We believe we have served the community faithfully during the last 23 years
    and hope that you will support us in this endeavor.

    Blue Skies!
    Rick
    I have to say that as a customer and a contributor to this hobby(six aircraft repaints starting as far back as 2010) that I feel I am being left out in the cold. Your statement in BOLD above evidently does not apply to me, either as a customer or a contributor, in this situation. I am deeply disappointed. BTW, you didn't answer the questions I asked.

  9. #9
    Join Date
    May 1996
    Location
    North Pole
    Posts
    290

    Default

    Quote Originally Posted by miatamariner View Post
    I have to say that as a customer and a contributor to this hobby(six aircraft repaints starting as far back as 2010) that I feel I am being left out in the cold. Your statement in BOLD above evidently does not apply to me, either as a customer or a contributor, in this situation. I am deeply disappointed. BTW, you didn't answer the questions I asked.
    First of all, the first thing I told you was that you were not our customer, now or then.
    As far as I know, www.flightsimstore.com is in Australia and out of business.
    I told you that in 2010 we were associated with the FSPilotShop.
    I told you that in 2018 we stopped doing business with FSPilotShop.
    I told you that we don't have access to the FSPilotShop database.
    Our store is FlightSim.Com Store @ https://store.flightsim.com

    The only thing left that I can possibly do for you is give you a big virtual hug
    and wish you the best!

    Rick
    Last edited by rick; 05-20-2019 at 04:15 PM.

  10. Default

    The FsPilotShop is a separate thing from flightsim.com site.
    Completely separate, and always was.

    There used to be FsPilotShop advertisements here. But it was a completely separate site, different owners, and their own support desk.

    You did not buy your product from Flightsim.com in 2010.

    If your product always used to activate fine then I expect the original seller will not be able to help you further either. You will have to ask the maker of the product instead. (REX)

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