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Thread: What happened? What's going on with Store FlightSim?

  1. Question What happened? What's going on with Store FlightSim?

    What happened? Did I missed something?

    The lack of explanation or communication on the break up of the FSPilotShop.com and FlightSim.com, both of which I've been a long time member of, have bought several products from the former, have downloaded many many megabytes worth of files from the latter, is unsettling.

    Here in this forum, I find the lack of answers to similar inquires as mine unsatisfactory and unsettling. Are such posts being deleted by the mods here?

    I have not bought anything from FSPilotShop.com since the breakup.

    And now we have a brand new store. It came into existence without any explanations. I have not create an account with this store.

    Else where, I am seeing several reports from different sources that have stated the new Store FlightSim are not paying their monthly fees to third-party vendors/creators for several months, while Store FlightSim continues to sell their products during those time. If this is true, that is very unsettling news to hear.

    I wish to continue supporting Flightsim.com, I wish to support FSPilotShop.com, and I'll welcome Store FlightSim, too. But at the moment, none of the actions taken by all the involved parties have inspired or regained my confidence in them.

    Can someone clear this up?

  2. #2
    Join Date
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    You must have missed our news when we announced the new store opening:

    https://www.flightsim.com/vbfs/conte...-FlightSim-Com

    We are no longer associated with FSPilotShop and if you wish to support FlightSim.Com and help pay our bills so we can continue to operate we'd ask that you shop at our new FlightSim.Com store at:

    https://store.flightsim.com

    Thank you for your support!

  3. #3
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    Quote Originally Posted by cheetah621 View Post
    Else where, I am seeing several reports from different sources that have stated the new Store FlightSim are not paying their monthly fees to third-party vendors/creators for several months, while Store FlightSim continues to sell their products during those time. If this is true, that is very unsettling news to hear.
    I also wanted to respond to this separately. The reports you've heard are about another completely different store, "Flight Sim Store" (www.flightsimstore.com) which is located on literally the opposite side of the world from us (Australia to be specific). Despite the confusingly similar name we have absolutely no relationship with this business, which does appear to be having difficulties for some time now.

  4. Default

    Nels Anderson,

    Thank you for your response. I appreciated hearing from someone directly involved. I did saw the Store FlightSim's news announcement and it did not offered an explanation on the reason that led to the break up.

    However, today, I realized that the reason for the break up did not really matter to me in the long run. I suspected that might be a reason for your not sharing what happened to the public. Instead, it is how this was handled by FlightSim.com that that I realized I find unsettling.

    From the breakup to the creation of the Store FlightSim, there wasn't any communication to the customers that I saw. Nothing on the front page. FSPilotShop.com's button simply went missing. I had to dig into this forum for answers, which wasn't much at the time.

    There should have been a new webpage in the place of the former location of FSPilotShop.com link/button, explaining the situation and pointing out that I could still find my stuff at FSPilotShop.com if I google for the store. I had a lot of investments into FSPilotShop.com and finding it gone from FlightSim.com was a great source of stress for me that day.

    Please communicate with your customers the next time something major has happened or will happen. A tweet, a front page article, etc, anything except the silence.

    Thank you for clearing up the confusion in the store's names. I did not realized there were two stores with similar names. Flightsimstore.com not paying their vendors was what prompted me to write this post because that's a behavior I do not wish to support. With that in mind, everywhere I saw Flightsim store in this context, it was natural and very easy for me to think that Store Flightsim was the one being referenced here. It made for a bad impression on a newly created online store. I'm sure I won't be the last one to make this mistake. I suggested renaming the store to something more unique so flightsimstore.com's troubles do not have a direct impact on Store FlightSim's reputation.

    By the way, congratulations on having your own online store! I wish you all the best lucks.

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