Back on April 12, 2008, I purchased on-line FS-AOM. If you know the drill you pay up front with a credit card. I did that and waited for the download to begin. I got a message back about receiving further information regarding my registration number and product key number. A half-hour later, I received an email with directions on how to unlock my download. Right then and there, I knew I was in trouble...never got the download. Since that time I have repeatedly tried to contact Manfred and Plimus.com. I get lots of computer generated automatic replies from Plimus and I have kept bugging them asking them or Manfred to please help me get my download. I am certainly not going back and order again and end up paying double and taking the chance of not getting the program again without some help. It seems pretty easy to me that someone somewhere can guide me on how to get my download or email me the program so I can unlock the darn thing.
My last attempt was made through Plimus.com and this time, I was so fed up I just asked for a refund. I got a reply on June 9, 2008 that was a copy of an email to Manfred that said,
"We have received the following inquiry in regards to reference number xxxxxxxxx. Attempts to reach you regarding this issue have been unsuccessful and the customer has not received any response from you.
We request that you respond to this issue and CC us on your reply to the customer within 2 business days.
If we do not hear back from you, we will assist the customer directly by making the refund on your behalf."
Well, so far folks, not a peep out of Manfred, but I am still hoping Plimus will contact me before the week is out.
If anyone out there has some suggestions to either get my download or some inside phone numbers so I can talk to a person, I would appreciate it!
