I agree with the OP about the cruel maze that is customer service at Carenado. There is a theory in the web- based retail world that good customer service can actually be a profit suck, since making every customer happy takes time and personnel. That is a really cynical assessment , but the fact is these companies have existed easily long enough to have all these wrinkles smoothed out, yet they persist in disappointing. A similar situation seems to prevail at REX.
I have a case right now with Carenado where the serial key won't activate an aircraft. They offer one solution in their knowledge base, which did not work. My first email has gone unanswered, so "Let the Buyer Beware".
