Hi everyone! I'm as new as can be. I'm okay with computers but not with planes, and I bought MSFS 2020 for my dad, who is okay with planes but not with computers. English isn't my first language either, so please bear with me if I get some aviation terminology wrong!
My dad uses a Logitech HOTAS X52 Pro, and a few days ago he found that the throttle no longer works. Moving the physical lever has no effect on the simulated one. There are a few things we've noticed that make this even weirder:
The problem only occurs in planes with a jet engine. In propeller planes, the throttle works as expected. The problem only occurs on the X52. The F2 and F3 keys on the keyboard (the default keys to increase/decrease throttle) do work as expected. The lever is bound to the throttle axis, and it does work on the options screen (moving it back and forth moves the bar as expected). The only place where it doesn't work is in-game using jet engines.
He doesn't know what he could have done to cause it, and I don't know what I could do to fix it (other than reinstalling the entire game and hoping that changes something).
A couple more pieces of info to help you narrow things down:
We're on version 1.21.18.0. MSFS was installed from discs (so I assume it's the Microsoft Store version; definitely not Steam). I noticed multiple throttle axes on the options screen (throttle axis 1, 2, 3, 4), and I have tried to bind them to the lever, but that had no effect. It used to work before, even with jet planes.
I'm hoping this is an easy one for you - perhaps just a setting gone wrong that I haven't found - and not an obscure bug in the game that would require waiting for an update to fix.
I very much appreciate any help! :)