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Problem for connecting to the store

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I think it is not the right place for posting but I don't know what to do as there is no response from the store : I tried to reset my password and I have no response. I bought a few months ago two products from FSAcademy and I installed them on an old PC. Now I want to do the installation on my new PC and I lost the corresponding files. Then I need now to access my account to redownload these files.

Thank you very much for helping.

Best regards

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