Controller assignments in Steam MSFS 2020 - I screwed up

[swimbody]

Good day, I got the Turtle Beach Velocity One system and I use it on a PC ONLY. When I plugged the device in I noticed that MSFS was calling it an Xbox 360 controller. It never identified it as VelocityOne. I'm stuck with this goofy naming convention and it does not behave correctly as a result. I'm in PC mode per the profile menu but I'm just floored at how frustrating it is that I cannot find the settings (cloud or otherwise) to delete the profile and start over again. I also notice with the steam version I have to log in with an XBOX profile when it loads up. Is there a way to delete the controller impressions from it's first recognition so it'll do it all over again and, hopefully, recognize the device as VelocityOne? I will not engage with Turtle Beach as their customer service will send me into cardiac arrest from anger.

 

Any thoughts or expertise in this matter?

[dogdish]

Don't own it, but have you checked their support pages?

 

https://support.turtlebeach.com/s/topic/0TO4U000000sZPqWAM/velocityone-flight-universal-control-system?language=en_US

 

https://support.turtlebeach.com/s/article/4408106038811-VelocityOne-Flight-Create-A-Custom-Profile?language=en_US

 

https://support.turtlebeach.com/s/article/VelocityOne-Flight-Not-Compatible-With-XCloud-Cloud-Streaming-Version-of-MSFS-2020?language=en_US

[RocketRod737]

What does Windows see it as? Type game controller in your windows search bar. Store version has an XBox profile also.