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problems with captain sim


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I recently downloaded an update to my c s 777 update 1.8 it installed ok however when i tried to run the program i don't get the simcons or any switches

i tried there support page but have not got any response from them there was a note on how to remove the program completely and then to re install and activate it again if having difficulties however every time i download and try again i get the same problem occurring making it impossible to fly the aircraft also every time i have downloaded the programme it has never asked me to activate which makes me wonder if i am doing something wrong any help would be appreciated as support have not been of any help with this

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