Ever pay nearly $1500 for a PC, been told specific parts would be included and then find something very different when the PC arrives? In fact, a PC that wasn't even operational?
CyberPower seems barely interested in resolving this matter: no replacement order confirmation or ship date, & their best verbal guess for arrival is now Friday, claiming backordered "parts" (a floppy drive). Maybe. We've now filed with our bank a notice of dispute due to CyberPower's shipment and lack of timely response to date.
"Dave" says he'll email confirmation of their proposal and a schedule when I'm to receive the replacement - no email. "Kevin" was rude, belligerent, wouldn't allow any question, then hung up. "Astrid" says Dave will email - no email. No response from Senior Management, either. Just a substitute-filled PC that is unstable and an apology to a review I posted elsewhere.
The PC arrived dead on 3/7. The power supply wasn't completely connected to the motherboard. The EVGA video card wasn't seated properly in the PCI-E slot, skewed at the case such that the S-Vid connection was blocked. The MCH heat sink on the mobo was loose, missing a plastic clip & a metal pin that holds this sink in place was in contact with the vid card circuitry. Although told a new part would be shipped and that Tech Support would phone, nothing. A second case fan that was to be installed isn't, despite confirmation in advance it would be.
Although the company did confirm in a preorder email that one of the optical readers would be a Pioneer DVR-111 as ordered, they installed a -112D. Like with other substitutions I was not told in advance of the change. The -112D lacks features I sought.
The 12-in-1 media reader/writer is actually an 8-in-1 device.
The PC hangs frequently on reboot, or reboots repeatedly when the OS is starting. The system requires numerous attempts and quite a bit of time before the OS launches successfully to my desktop. Intel Corp's response may explain why.
Poor workmanship is shown throughout: there is a small scratch on the case for which I also paid an additional amount. Loose parts and connections are now blamed on shipping, but there is no evidence whatsoever the box was mishandled.
There was no information on how to upgrade to Vista Business as I paid for, CyberPower saying it's coming from a third party, but not when. I paid extra for VB, too.
CyberPower documents this system passed quality control? Yeesh!
On 3/15 Intel Corporation confirmed the motherboard shipped to me is the property of Intel Corp, a pre-production XBX2 meant for evaluation purposes only. Intel says such boards are to be returned to Intel after use by companies such as CyberPower -- and NOT sold to consumers. The board does not have the same features or functions as a production model D975XBX2 yet CyberPower foisted this off on me, also charging me an additional sum for this board. It's labelled an XBX, adding to the confusion & CyberPower once tried to say it was an XBX.
Included in the shipping container from CyberPower in California is a "Confidential" letter from Intel Corp identifying the motherboard installed as a "preproduction" model, and clearly stating it is NOT FOR RESALE. The BIOS Code and AA tag aided in its true identity; check yours & contact Intel if you've any doubt.
My principal desire is that CyberPower PC simply provide to me for what I paid them - a system with new (not refurbished, pre-production, or other than new) components I selected and they confirmed they would ship in working, defect-free condition.
I have a very unstable PC at this point with components I did not select and that were portrayed to me as being those I did select. Rather than a "dream" machine my new CyberPower PC is something quite different than what I expected, including a motherboard that CyberPower should not have sold to me.
This is extremely frustrating and very costly to me in the growing delay, phone time, etc. Having one's bank retrieve funds is a drastic step I'd hoped to avoid. CyberPower's response left no other choice.
Things can and do go wrong in this world. It's in how those wrong things are resolved that tell true character. How is CyberPower responding? Delay. Delay. Delay. More delay. Excuses. Saying it will send an email confirmation of the new schedule, then not doing so. Treating me rudely. I did not cause these problems. I paid for a system of my choice and CyberPower took my money, sent me something different, including a motherboard that Intel Corp tells me was not theirs to sell.
I need more than an apology on a review site and empty comments when I can reach them by phone. CyberPower must act to resolve these problems.
Anyone else run into any difficulty with this company?