I have in the past and very recently downloaded aircraft from this great company. First off I want to tell you that what very little problems I had downloading the same aircraft as you I have nothing but the highest regard and respect for Rob and his quality of workmanship,his attitude, and willingness to help others with problems. He offered me all the help that was possible and stayed with me until the problem was solved. Not many business men will take the added time to assist their customers as Rob and his partner.
I found out the download problem I had was not at their end but at mine. I used a particular popular download medium, I found out IT was the problem. Once I removed it I used the standard Windows download system and the aircraft downloaded without any problems. Check your systems,it's not always someone elses problem.
It is possible to have download problems with any company as I have had in the past. As users and customers we should give them a chance to correct any problems before blasting them publicly. Don't be so quick to jump down someones throat. No system, or human is perfect 100% of the time. Make sure the problem isn't at your end and you have taken all possible actions
you can should a problem showup.
Let the people at RealAirSimulations work with you and you will be greatly rewarded. If you haven't flown any of their aircraft before your in for some very fine flying in very detailed aircraft professionaly done. I hope you get your problem solved soon so you can enjoy your flying experiences.