Question About 3rd Party Support
A couple of weeks ago, a hard drive crash forced me to perform a complete reinstall of windows, flight sim, etc.
Going through the process of re-installing fs9 and all the various tweaks and add-ons is enough of a pain, however a number of (really, the majority of) my add-ons were purchased using an email address that I no longer have access to. (for what its worth, it was a comcast.net email address that i got through my fathers isp when i was in college, and my step mother deleted it not knowing it was still in use). I have been able to recover almost all of my purchases (luckily most of them were purchased through flight1, and their system allowed me to recover all my purchases without knowing all my keys and order numbers), however i have purchased a couple things from feelthere and mcphat that i have not yet been able to recover. I sent emails to them, but have heard nothing back. Admittedly, feeltheres website says
I sent an email to feelthere explaining the situation, giving my name, the old email address, etc, but it was never returned. Am I just SOL? As far as mcphat is concerned, I was able to locate the original proof of purchase, which I emailed to them, but that has been thus far unanswered as well. I have limited knowlege of the way these companies do business, so I am merely seeking advice from someone more experienced.
tell us your name, order number, date of purchase, your operating system and the detailed description of the problem by sending and email to our support.
Emails without the following information may be delayed or will be left unanswered
System Specs: Abit FPIN9 mobo, core 2 duo E4600@2.4GHz, 2 Gigs ram, XFX Geforce 9500 GT graphics, 512mb