GO....!!!!!!!!!!........FIGURE

[rsmith6621]

I live in the GREEN and Wet State of Washington USA.

Today I called ATT Wireless to reactivate a pre-paid Motorola phone. After dialing the ATT C-Service # and entering the phone # of my W-phone the prompts then ask me....get this....Do I wish service in ENGLISH if so press 1 key, this was the only option there wasnt a option for a Spanish,French,Russian,Korean ect only if you speak ENGLISH you are to press 1. Now the last time I checked I still live in the USA as of at least this morning were ENGLISH is still the common spoken language. Am I wrong in saying that if you speak other than ENGLISH you should have to press 1 at least in the USA????

The other stupid question after I was able to talk with a CS REP. and need to be transferd to another department was Mr Smith DO I HAVE YOUR PERMISSION TO TRANSFER YOUR CALL TO THE DEPARTMENT THAT CAN HELP YOU??? (I should have said NO and seen what happend) like if I had any other choice to say anything other than YES. BTW I was transfered back and forth six times before they got me to the right department.What is the point of that question???

And we wonder why people in general have higher stress levels than ten years ago and rage is on the increase. To me these mesures are intrusive and non productive, they cause the phone rep stress as well.

GO FIGURE!!!!!!


http://www.flightsim.com/dcforum/Use...6554392ef3.jpg

[mikeymcc]

rs,

Yet some of the newer, more flexible operations don't put you through that, at least not as a way of life.

I had to call EarthLink last night (in the middle of my night) to get a problem fixed. While it is true I was calling on the "you're a commercial customer so we won't give you quite the same runaround, nor will we make you wait 20 minutes" line, the facts were as follows:

1 - I dialed in.
2 - The choice I wanted was audiotext number 3.
3 - The call was picked up within five seconds.
4 - The rep and I worked my problem as a team.
5 - He had several opportunities to find a reason to flip my call.
6 - Instead of his flipping me, we talked, peer to peer.
7 - He implemented our joint solution choice.
8 - The fix had hit their servers by 90 minutes later.

So what I'm suggesting is that the problem is not new technology but attempts to apply new technology by organizations that are hopelessly ossified.

Mike McCarthy