Download Archer 3 for fs9

[patchbox]

Due to a computer problem I am having to reinstall Archer 3 for FS9.
When I try to download i get the following error message:

ERROR COPYING FILE OR FOLDER

CANNOT COPY FILE - CANNOT READ FROM SOURCE FILE OR DISK.

Thanks


Jim A

[alastairmonk]

Hi Jim,

I've just tried downloading the file from the Dreamfleet site and was able to successfully start the download.

Are you running anything that might block the download ? Your posting suggests that it is the starting of the download process causing the problem rather than being able to download an error-free file.

Alastair

[patchbox]

Thank you for your reply. The download progresses ok right up to 100% as far as I can tell although I seem to recall it going to 99%.. Anyway I am getting the error message as stated previously. This is all done with virus protection disabled. The problem is actually more complicated than that, With the antivrus enabled (AVG) I get a virus infection alert when downloading. I have an order number and purchase password etc, do you think it may be possible to get this airplane back by other means.. It certainly is a good one. It was necessary for me to reinstall everything due to a disaster.
Thank you for your help !

Jim A

[alastairmonk]

Hi Jim,

AVG is the problem. It has a problem with the Flight1 wrappers, and the only solution is a full uninstallation. Simply "deactivating" AVG and its running processes is not enough.

Remove AVG and re-download the Wrapper files - your problem should go away. Then you can look to replacing AVG with a better, less troublesome AV package.

If you need to renew your Key files this can be done using the automated Flight1 system.

Alastair

[patchbox]

Hi Alastair

I took your advice and got rid of AVG> Now have Norton.

But not out of the woods...I received a new key but when I use it I get and "invalid data" error message. something to the effect that data within the key may have changed or have wrong key. I have double checked and the key is one I asked for. Not sure what to do now.

Thanks very much for your help

Jim A

[alastairmonk]

Hi Jim,

You could try using the automated system to retrieve your order passwords and confirm that you're using the correct code, but if you have:

the correct 4-number code
the correct Key
have not "opened" the Key
do not have any part of Norton AV running

and still have a problem, you may need to open a Service Ticket and have the matter investigated by hand:

http://www.flight1.com/ticket.asp

Alastair