The joy and agony of flying as a passenger.......
I recently few from ORD to PHX and back again as a passenger on US Airways.
The aircraft both ways was the A320. It has sufficient legroom, and both flights were nice. Some other observations are as follows. When turning and banking, the A320 is so smooth that, unless if you are looking outside at the horizon, you won't feel the bank and turn. It has the ability to turn and maintain 1G of gravity, plus there is no feeling of leaning from one side to the other. I was impressed to say the least. On the return trip we were delayed 35 minutes in taking off from PHX for traffic due to the traffic and weather delays at ORD. Upon arriving near ORD, 35 miles out, we were put into a holding pattern. The conditions were heavy rain with lighting and gusty winds. The aircraft did a nice job of smoothing the turbulance.
I would guess the ceiling was 300 to 400 feet judging from our altitude looking out the window once the lights of the city were visible. I couldn't have asked for better flights concerning the aircraft, the flight deck, and the flight crews. A big cheer for US Airways flight crews.
Concerning the grounds personnel, I would have to give a big thumbs down. In the middle of a 4-day visit I had to cut the vacation short. When I called to change flights, the person on the other side of the phone was apparently having a bad day. That should never seem so obvious to a customer. After boarding the flight we had to sit for a half hour before departing due to the weather. After arriving at the terminal at ORD, we had to sit and wait for 15 minutes for the ground crew to guide the plane into our parking space. From the time the plane was parked until the baggage began arriving on the turnstile was just over 1 hour. When I finally got my bag it was soaking wet. Eight hours after a scheduled 3.5-hour flight counting ground transportation, including a rental car, a shuttle bus, the airplane and a taxi I arrived at my home.
What would you suggest airlines do to improve service? I have some thoughts to get us started.
Hire people who don't bring bad days to their job.
The irony is that the pilots and crews have so much training and the ground forces are descendants of Ivan the Terrible.
Load the aircraft from the rear to the front instead of first class, people with children and handicapped first.
Actually, I would rather sit in a terminal seat a bit longer than stand waiting for people to put their luggage in the overhead and sit down. If I were traveling first class, I wouldn't mind being loaded last, instead of having people with too much luggage banging their bags off my head on the way to the rear. Besides, I've never been a fan of standing in line after three years in the military.
My ticket clearly stated that I was sitting in zone 3, however the ground person insisted on calling out group 1, group 2, group 3 etc. I was waiting until all the special groups were loaded until they started loading zones. Little did I know the words group and zone are synonyms in that person's vocabulary.
Enforce the not-bigger-than-a-bread-box and just one carry-on bag rule.
I'm sure the flight crews would agree!
Draw a line 6 feet behind the baggage turnstile and make sure everyone stays back until they see their bag. What ever happened to common courteously in this modern day civilized world?
Acer Predator AG3620-UR308, 3rd Gen. Intel Core i7-3770 processor 3.4GHz with Turbo Boost 2.0 Technology up to 3.9GHz (8MB Cache), NVIDIA GeForce GT630 (2GB), 2 TB 7200RPM SATA Hard Drive, 12GB DDR3 SDRAM, Windows 8