NOT certain on that one, I just can;t remember right now (SPLAT!)
2) Hover the corsur on your desktop (can't miss!) and do a ctrl-alt-del (ONLY
ONCE, TWICE WILL REBOOT YOUR SYSTEM adn this will really tack a horseshoe to
your hemlock tree). Displayed will be a small window with all programs that
were started when you booted your machine. highlight each one, clicking on
"end task" on each one, one at a time, but NEVER NEVER NEVER (got 'er?) KILL
SYSTRAY or EXPLORER. This process gets rid of other programs running in the
background. Anti-virus programs nail you every time, especially.
3) bonus round: you can use a freeware program called "enditall" that many
people find useful (I downloaded it yesterday but have not unzipped it yet-
SCARED OF CHANGE!), you might check out the posts about that - the link to
enditall is broken on this site though I think, but it is at that site they
talk about if I remember. Yesterday was a long time ago.
Best wishes, keep me posted if you had luck as well!