I have been running FSX since October with no problems. Then last weekend I double clicked the FSX icon and nothing! It just hangs at the splash screen. I checked all other programs on my computer everything is working fine.
I even did a maintenance re-install -- nothing.
So, like many of us I had to decide if I wanted to uninstall and reinstall. I decided to wait and try to get Microsoft Customer Service to help.
I sent them an E-mail and the Customer Service Rep responded that he was sorry for my trouble and said that I had 2 choices. 1. change my Video Card or 2. return the product for a refund.
Note: I upgraded my card in October -- again as I said the program was running fine.
I E-mailed this guy and told him that returning the product for a refund was not an option. He replied that he would be gone for 2 days and then get back to me. It sounds like Microsoft is not very interested in helping anyone (big surprise).
My system is as follows:
Dell Dimmension 3000
Intel 3GHZ HT
ATI RADEON X1300 VIDEO WITH 256MB RAM (Driver up to date)
160GB HD (only 1/4 full) yes I defrag!
20" Flat panel Monitor with DVI connection
Again everything was running good (FR was not that great at busy Aiports).
Does anyone else have a workaraound or fix other than reinstall?
I do not want the hassel of reinstalling and the possible problem of re-activation.
Thanks in advance for any help on this matter.