Johntheplumber

Thank you so much for the time and effort you put into this answer. After a quick check, the Xbox and Microsoft accounts are linked. I have also contacted Microsoft directly and, after working through the list they provided (many of which I already tried) it turned out to be the reinstallation of Windows 11 setting my time/date region incorrectly. My PC showed the correct time and date so I thought it was ok, but looking a little deeper the correct (London) region had not been set. Anyway, I'm very happy to have my sim back, just have to wait for my awful connection speed to get all the updates. Thanks again, it really is appreciated. :) John.

Thank you, yes.

I purchased Flight simulator 2020 (Standard version) on 30th Sept 2020. It's been brilliant until about 3 weeks ago when an automatic update of the virtual reality portal failed. Following the online advice I found windows update was also stuck. After days of trying a variety of online advice - including microsoft site, using sfc /scannow and the various DISM commands I tried to reset Windows. This also failed. Eventually I downloaded a Windows 11 ISO and reinstalled from that - success but lost my apps. After installing the 10 DVDs for Flight simulator 2020 I find the Key is 'already redeemed'. Microsoft help pages advise me to go to the Microsoft store, find m Flightsim in the list and click on it, all will be fine - except it isn't in the list! completely stuck now I bite the bullet and purchase a new copy from the Microsoft which sticks at 1.88GB and the DOWNLOAD button changes to PLAY, nothing happens when clicking on this. I now own 2 copies of Flightsimulator 2020 and can't play! Win 11 64bit Intel Core i9-10900K 3.70 gigahertz 32gb ram NVIDIA GeForce RTX 3090