View Full Version : Need PMDG 747 Download Link
08-03-2005, 05:05 PM
I purchased PMDG's Queen yesterday but the site went down after it took my money, but before it could give me the download link (I received a confirmation email) . I have the information I need to do the validation but I need to get the installation file. Does anyone have this link? I sent PMDG a couple of emails but it looks like they'll be backed up for a while. Thanks
08-03-2005, 05:15 PM
If you go to the link provided in the confirmation e-mail, then log into your account, you can download the package. PMDG is still having intermittent problems but you should be able to download the Queen.
According to the PMDG site, they have suspended sales for a few hours to allow the bandwidth to be used for folks to download the product.
08-03-2005, 05:19 PM
Thanks for the quick reply. Unfortunately there are no links in the email other than my own email address in the "Billing Information" section. When I go to the e-commerce page and log-in, the order for the 747 does not show up in the list of previous purchases (I assume they have not yet updated this database).
08-03-2005, 07:21 PM
Go to the PMDG site and log into the e-commerce section. You created a user ID and password when you bought it. If your info is correct you can view you past orders including an active link you airplane.
08-03-2005, 07:48 PM
Did you get two emails on with just a receipt and one that reads as follows:
Thank you for your order. Your order number is: XXXXXXXX
Your order from PMDG eCommerce has been processed and confirmed!
DOWNLOAD ORDERS: You should download your purchase from the link provided.
IMPORTANT: If you click on the download link and nothing happens, CUT/PASTE THE
DOWNLOAD LINK TO YOUR BROWSER. (This is a WinXP SP2 problem...but cut/paste
fixes the problem!)
LOGO STORE ORDERS: You will receive an email confirming the shipping of your
order at the time the order ships. This email will contain tracking
information. If you ordered an airplane model, delivery is generally expected
within 90 days of the order being placed, or sooner depending on stock. (Check
the model page for arrival details!)
2437 Birch Cove Road
OAK HILL, VA 20171
2437 Birch Cove Road
OAK HILL, VA 20171
No shipping required for this order.
ORDER DETAILS UNIT PRICE TOTAL
PRODUCT PMDG 747-400 Queen of the Skies
PRICE $54.99 $54.99
Download Instructions for: PMDG 747-400 Queen of the Skies
Download URL (This URL will expire in 3 days):
You have purchased the PMDG 747-400 QUEEN OF THE SKIES. This product can be
downloaded using the link above.
YOU SHOULD READ THIS EMAIL CAREFULLY IN ORDER TO ENSURE A HASSLE FREE DOWNLOAD!
DOWNLOAD AND REGISTRATION INFORMATION FOLLOWS:
Downloading from our server should be as simple as clicking on the download
link, signing into your acount, the selecting your download to commence.
We have found through years of experience that when customers have download
problems it is normally a result of blocking software, over-aggressive firewalls
or improper settings in your browser blocking popup windows from appearing.
Please ensure that you fully understand how to allow popup windows to appear in
MSIE or via your firewall. These are not items we can generally help you with,
but there are many resources available from your software/firewall developer.
In MSIE, ensure that the block-popups mechanism is NOT active.
After clicking on your download link, it may take a few moments for your
download to commence!
If your download does not commence automatically after clicking on the link,
please read the security warning on the page displayed. The information is
important and may help you!
If you are not presented with a download page, then you have settings in your
browser, on your firewall, or other blocking software that is preventing the
download window from appearing.
This is something you must solve by reading the instructions on your firewall
software, or by ensureing the your browser is NOT SET TO BLOCK POPUP WINDOWS.
Your browser may block the download if not configured properly, so please take a
moment to ensure that you are not blocking popup windows before cliking your
Should you have problems with your order, please let us know.
You must be connected to the internet at the time of installation to validate
your license for this software. The process is simple and required and should
take only a moment.
SAVE THIS DOWNLOAD CONFIRMATION as it contains information to help you
re-install in the future.
You are responsible for configuring your firewall to ensure that validation can
take place, or the product will not install.
If you have problems with the software once it is installed, please visit the
Customer Support pages on our website, or visit the customer support forum.
Using the forum has the added benefit of assistance from other, experienced
customers and PMDG staff who may be able to assist you very quickly!
As a last resort, should you still require assistance, please email technical
support at email@example.com
Please include as much information about your order, your identity (important!)
and the problem you are experiencing. We normally answer all email to
firstname.lastname@example.org within 24 - 48hrs depending upon our work/flight
Thank you for shopping at PMDG eCommerce.
You need your email address and password that you signed in with to order your Queen in the first place.
08-03-2005, 10:04 PM
I've only received the "receipt email". I guess I'll just have to wait until someone from PMDG gets bact to me. I'd sure like to be flying the Queen sometime soon.
08-04-2005, 01:51 AM
I had a similar problem, purchased through paypal but got script errors, I never received ANY email, except from paypal telling me my account was charged... anyway since I want to fly her I bought her again with my credit card this time tonight and it went through OK, got the emails within 10 seconds. Maybe theres a paypal issue, is that what you used?
08-04-2005, 12:30 PM
No, I used a credit card. I think that I just caught it at a time when the servers went down. Anyway, I just got a response from PMDG support (they have probably have not slept for the last three days) and they sent me the second email that contains the download link. I now have the file and hope to shortly be in the left seat preparing for taxi. :+
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