How do I get a refund?

[Hawk19]

Hi guys,
I just bought the new A36, got it installed and am very unhappy. My framerates are awful. I'm getting 10-11 fps in 2D and 3D cockpits. This makes it impossible to use. I have "ALL" of Dreamfleets add-ons and this is the first one that has ever not been useable. I really would like to get a refund for this. Please direct me in how to go about this.
Thanks for your help,
Hawk
P.S. I have already un-installed it from my system.

[RyanbATC]

Well, how is your system? (Specs?) The A36 is the most advanced aircraft for Flight sim today, and yes, it is more rough than the past C310 or Archer, etc... Personally, I run the A36 with frames around 10, sometimes 20, and do not have any gripes with it ;-)

Dell d505 P4 1.4M centrino laptop (2.2GHz equivalent)
512 ddr ram

If you want a refund you can contact F1 customer support: http://www.flight1.com/view.asp?page=service#contact

[flightstrike]

I have FS fps locked at 15.. usually around 11fps with most addons..
I dont have much of a problem with this. I was under the impression that thge human eye can only see at 18fps or something (Dont know if thats true)

Hope to get the A36 soon, looks like a great GA plane! :)

[whoosh]

Sorry to hear that, but like Ryan said, go to the Flight1 customer support page. It is no problem getting a refund from them.

Best regards, Elmar