request help from Lou

[deliot]

Lou perhaps you can help. I have requested a replacement key three times over several weeks. First time sent it to support. They gave me order page for request. I have filled it out and not heard anything. Beside the required info I also sent copy of my confirmation of sale in July.

I have new rig now and would really like to get back to flying the 737. Is anyone reading the request form? If not, is there another way?

Thanks for reading this. Have put off doing this on the forum but ran out of choices. Thank you, Don Eliot

ps, just read this and it sounds angry. Not meant to be:-)

[Steve Halpern]

Hi,

We will take care of this. We were having some issues with the key replacement system we were using, but hopefully it will be better going forward.

Look for a response later today on your requests.

Thanks,
Steve

[deliot]

Steve, thanks for your help. Got the key and am now flying. Really appreciate the service. And I love this plane. Don Eliot