View Full Version : O/T technical question
04-28-2002, 03:30 PM
Sorry about an off topic question, but my wife's computer ( Toshiba laptop ) currently quit working. When it boots up, it says "OS can not be found". My question is, can I run the reinstall disc just to put the operating system (Win 98) back in without erasing everything she had stored in her hard drive or is it lost forever. Also, perhaps is there a way to back-up all the important files to let's say a CD burner first (I have an external USB one on my computer), reformat & then reinstall her important files ? I don't know much about all this, but hopefully a guru like Simon or the Captain (or one of the many others out there) might be able to help. I've tried Toshiba's tech support but I think I'll get better answers from my dog then them (my apologies to anyone affiliated with Toshiba, but just wasn't impressed with their knowledge/service)
Any suggestions would be greatly appreciated
Thanks for your time
04-28-2002, 03:58 PM
Here's what they'd say at Big Blue Support. One of two things has happened:
1.)Your harddrive has failed.
2.)The OS is missing a startup file.
The first instance would leave you without recourse. It would be an expensive data recovery job.
In the second instance you may recover or reinstall but anything on the C:\ drive may be formatted.
If you have data that needs to be saved move it off the C:\ drive by any means possible before doing anything else.
The best way thing to do is run a diag if you have one on Floppy disk to see what the HD is saying.
Hope that helps.
04-28-2002, 05:07 PM
If you have a startup disk for the operating system, try starting it from there. If you don't have a floppy drive, put in the CD that has operating system on it. First go to your BIOS and change the setting there to start your CD-ROM first. Then save & exit from BIOS and it should bring up menu w/ 3 choice (I am assuming here). One of the choice should be start computer w/ CD-ROM support (or something like that). Choose that. I think it will take you to MS-DOS prompt. (Or if can & know how to do it, log into Safe Mode and from there save it to your Floppy drive).
Also if you know MS-DOS & remember the file name, I would say copy the file from C drive to Floppy drive using MS-DOS commands.
Hope this is clear enough. If you need help clarifying, let me know. :-)
04-28-2002, 08:22 PM
Thanks scrappy & desibaba15 for your help/suggestions. Unfortunately, I fear the worst (after trying all your instructions) that the hard drive it self has gone bad. It looks like I'll have to buy her a new laptop or a new hard drive. BTW, can an external HD be used instead of opening up the case & risk breaking something inside ?
Thanks again for your help, I really appreciate your time and input :-)
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